Refund & Returns Policy

Refunds and Returns Policy

Effective Date: 18/01/2024

Aroma Harmony Roll 10 Capreol Court, Unit 2206, Toronto, Ontario, M5V 4A5 Email: joshiaki984@gmail.com

Welcome to Aroma Harmony Roll. We value your satisfaction and aim to provide a seamless shopping experience. Please review our Refunds and Returns Policy below to understand the terms and conditions for returning physical products purchased from aromaharmonyroll.com.

1. Returns Eligibility

We accept returns for physical products within 30 days from the date of purchase. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

2. Initiating a Return

To initiate a return, please follow these steps:

  • Contact our Customer Support team at joshiaki984@gmail.com, providing your order number and reason for the return.
  • Our team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.

3. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defective or damaged product. We recommend using a trackable shipping service to ensure the safe return of the product.

4. Inspection and Refund Process

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. If approved, we will process the refund to your original payment method. Please allow 7-10 business days for the refund to reflect in your account.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at joshiaki984@gmail.com with photos of the damaged item and packaging. We will provide further instructions on how to proceed.

6. Non-Refundable Items

Certain items are non-refundable:

  • Gift cards
  • Downloadable software products
  • Perishable goods

7. Contact Information

If you have any questions or concerns regarding our Refunds and Returns Policy, please contact us at:

Please Note:

  • We reserve the right to refuse returns that do not meet our policy guidelines.
  • Aroma Harmony Roll is not responsible for lost or stolen packages during the return process.
  • Any fees or costs associated with returns will be communicated to the customer before initiating the return.